ITIL® 4 Foundation: Key Concepts of Service Management

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ITIL® 4 Foundation: Key Concepts of Service Management

10 weeks
All levels
0 lessons
0 quizzes
0 students

Overview/Description
Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

Expected Duration (hours)
0.7

Lesson Objectives
ITIL® 4 Foundation: Key Concepts of Service Management

  • identify the subject areas covered in this course
  • define value
  • compare service consumer roles
  • describe other stakeholders in value
  • compare services and products
  • specify the key concepts of service relationships
  • define the service relationship model
  • describe the key concepts of creating value with services
  • compare utility and warranty
  • describe service management concepts
  • Knowledge Check: Defining ITIL® 4 Service Management Concepts

 

Course Number:
it_acs04_02_enus

Expertise Level
Intermediate

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