ITIL® 4 Foundation: Service Management Practices (Part 1)

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ITIL® 4 Foundation: Service Management Practices (Part 1)

10 weeks
All levels
0 lessons
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Overview/Description
Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

Expected Duration (hours)
0.8

Lesson Objectives
ITIL® 4 Foundation: Service Management Practices (Part 1)

  • identify the subject areas covered in this course
  • define availability management
  • define capacity and performance management
  • define change control
  • define incident management
  • define asset management
  • define monitoring and event management
  • define problem management
  • describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management
  • Knowledge Check: Defining ITIL® 4 Service Management Practices

 

Course Number:
it_acs04_08_enus

Expertise Level
Intermediate

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