Keeping Business Calls Professional

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Keeping Business Calls Professional

10 weeks
All levels
0 lessons
0 quizzes
0 students

Overview/Description
In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you’ll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You’ll explore general best practices, and how to make and receive calls professionally. You’ll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

Target Audience
All levels of employees and any individual wishing to refine their telephone skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives
Keeping Business Calls Professional

  • recognize why the telephone is such an important business tool
  • recognize general best practices for using the telephone
  • recognize best practices for making and receiving calls
  • identify examples of best practices for using a cell phone
  • recognize examples of appropriate recorded voicemail greetings
  • recognize appropriate examples of leaving voicemail messages

 

Course Number:
acm_03_a01_bs_enus

Expertise Level
Everyone

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